Terms of Conditions

Terms of Conditions

Effective 14th Jan 2023


Please read these terms and conditions carefully as they contain important information regarding your legal rights, remedies and obligations. By using this Site, you agree to be bound by both these terms and conditions. If you do not agree to any of these terms, please do not use this Site and exit immediately.

KoKoRoGraphy Website


KoKoRoGraphy provides an online platform where you can connect with professional photographers to organize a unforgettable photo shoot in Japan, whether through our website or our mobile applications (“Platform”), which services are accessible at http://www.kokorography.com By using the Site or Application, you agree to comply with and be legally bound by the terms and conditions of these Terms of Conditions (“Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below), and constitute a binding legal agreement between you and KoKoRoGraphy. Please also read carefully our Privacy Policy at http://kokorography.com/policy/. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application or Services. Failure to use the Site, Application or Services in accordance with these Terms may subject you to civil and criminal penalties.

Restriction of Materials


You may not reproduce, republish, upload, post, transmit, or distribute in any way any material from this Web Site without the prior written permission of KoKoRoGraphy. You may, however, download one copy of the material on a single computer for your own personal domestic and/or non-commercial use only, provided you keep intact all accompanying copyright and other proprietary notices. Graphics and images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their relevant owners. Modification of any of the materials or use of the materials for any other purpose will be a violation of KoKoRoGraphy’s copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.

Payment Processing Errors


We will take steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same payment method used for the original payout to or payment by you, so that you end up receiving or paying the correct amount.

Foreign Currency


KoKoRoGraphy online platform facilitates bookings between people and photographer who may prefer to pay and to receive payments in different currencies, which may require foreign currency conversions to accommodate these differing currency preferences. Although the KoKoRoGraphy platform allows users to view the price of Listings in a number of currencies, the currencies available for users to make and receive payments may be limited, and may not include the default currency in any given geographic location.


Each foreign currency conversion is processed at a foreign currency conversion rate. This rate generally refers to the amount of one currency that must be paid to buy a certain amount of another currency at a given time. Please note that KoKoRoGraphy may impose or deduct foreign currency processing costs on or from any payments in currencies other than Singapore dollars.

International Shipping


Your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer.


KoKoRoGraphy will not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by your country.


There are some countries where we will not be able to ship any items to. If your photo shooting package is inclusive of photo album and we cannot ship it to your country, we will deduct the album price from the package rate.

Cancellation Policy


We strongly recommend that clients check with their photographers in regards to date and expectation before making a booking. When your booking is preceded, your photographer reserves the date and time for the photoshoot. Because of this, we will refund the monies to you based on following cancellation policy when you make cancellation. Please contact info@kokorography.com.


Pre-Wedding Photo Shoot


More than 60 days before the photo shoot – 100% Refund

59 days – 30 days before the photo shoot    –   50% Refund

Less than 29 days before the photo shoot    –    No  Refund


Vacation Photo Shoot


For bookings made more than 2 months in advance:

More than 1 month before the photo shoot – 90% Refund

Less than 1 month before the photo shoot  –  No Refund


For bookings made less than 2 months in advance:

More than 72 hours before the photo shoot – 90% Refund

Less than 72 hours before the photo shoot   –  No Refund



Cancellation policy for videography depends on individual videographer. Please check with us for details.


* In case of emergency situation, please contact us.

* Cancelation periods are based on calendar days

* Transaction fee will be charged to process of refunding

Rescheduling Policy


If you need to reschedule the photoshoot, inform KoKoRoGraphy your alternative days via email. We will then check your photographer’s availability.


Vacation Photo

More than 72 hours before the scheduled photoshoot
(only 1 time)
No  charge
Less than 72 hours before the scheduled photoshoot
or 2nd change
20% surcharge


Pre-Wedding Photo & Videography

There are different rescheduling policies depending on individual photographer and videographer. Please check with KoKoRoGraphy for details.

Weather Policy


In case of rain, the shoot is still on! Please bring your favorite rain wear or umbrella. However, if storm is expected, we will have to cancel the shoot. The decision shall be made 3 days prior to the photo shoot. Therefore, we recommend our customers to have extra days in your schedule. If replacement shoot cannot be scheduled, we will refund the full amount after subtracting processing fee and unrecoverable cost such as shooting permit application fee, etc (if any).

Late Arrival


Please try to arrive early to your photo session. If you arrive late, please keep in mind your photographer may have another shoot booked right after, and it’s unlikely your shoot can be extended. If you are running late, please try to inform us as soon as possible. Then we will try to find a reasonable solution.



KoKoRoGraphy and the registered photographers will use its best endeavors in the performance of the Agreement. No warranty or fitness for the purpose is expressed or implied. The customer acknowledges that should mechanic failure, theft, accident or other circumstances, beyond KoKoRoGraphy and the registered photographers’ reasonable control, occur at any time preventing KoKoRoGraphy and the registered photographers’ fulfillment of the terms of this Agreement any resulting liability will be limited to a refund of the amount that has been paid.

Changes in Agreement


KoKoRoGraphy reserves the right with or without notice to the user at any time to change, modify or discontinue any service or a portion or attribute thereof, or the offering of any information, good, content, product or service. KoKoRoGraphy shall have no liability to any user or any third party should KoKoRoGraphy modify or discontinue service.