Terms of Conditions
Effective 25th Oct 2023
Welcome to our terms and conditions page! This is where we detail the guidelines for using our site and services. Before diving in, please note:
Your comprehension and agreement help ensure a harmonious experience for all. Thank you!
You may not reproduce, republish, upload, post, transmit, or distribute in any way any material from this Web Site without the prior written permission of KoKoRoGraphy. You may, however, download one copy of the material on a single computer for your own personal domestic and/or non-commercial use only, provided you keep intact all accompanying copyright and other proprietary notices. Graphics and images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their relevant owners. Modification of any of the materials or use of the materials for any other purpose will be a violation of KoKoRoGraphy’s copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.
Our photo packages are often listed in USD for the convenience of our international clients. While we do accept payments in USD, please be informed that all USD transactions will incur a 2% conversion fee.
If you opt to be billed in JPY, the conversion from USD to JPY will be based on the latest telegraphic transfer rate offered by local Japanese banks on the day of the transaction.
This approach ensures clarity and transparency in our pricing. Should any payment errors occur, albeit rare, they will be rectified promptly.
We strongly recommend that clients check with their photographers in regards to date and expectation before making a booking. When your booking is preceded, your photographer reserves the date and time for the photoshoot. Because of this, we will refund the monies to you based on following cancellation policy when you make cancellation. Please contact email@example.com.
Pre-Wedding Photo Shoot
More than 60 days before the photo shoot – 100% Refund
59 days – 30 days before the photo shoot – 50% Refund
Less than 29 days before the photo shoot – No Refund
Vacation Photo Shoot
For bookings made more than 2 months in advance:
More than 1 month before the photo shoot – 90% Refund
Less than 1 month before the photo shoot – No Refund
For bookings made less than 2 months in advance:
More than 72 hours before the photo shoot – 90% Refund
Less than 72 hours before the photo shoot – No Refund
Cancellation policy for videography depends on individual videographer. Please check with us for details.
* In case of emergency situation, please contact us.
* Cancelation periods are based on calendar days
* Transaction fee will be charged to process of refunding
If you need to reschedule the photoshoot, inform KoKoRoGraphy your alternative days via email. We will then check your photographer’s availability.
|More than 72 hours before the scheduled photoshoot
(only 1 time)
|Less than 72 hours before the scheduled photoshoot
or 2nd change
Pre-Wedding Photo & Videography
There are different rescheduling policies depending on individual photographer and videographer. Please check with KoKoRoGraphy for details.
We’re dedicated to capturing outstanding photos while ensuring your safety. Here’s how we handle weather challenges:
Rainy Days: Rain is no deterrent to us! Rainy days can unveil distinct photo opportunities:
Pack your rain gear, and let’s embrace nature’s backdrop together!
Weather Monitoring & Decision: Our foremost goal is delivering professional-grade photos. The photographer monitors the weather forecast starting 3 days ahead of the shoot. A final decision, based on the most recent forecast, is confirmed 1 day prior. This considers:
Rescheduling & Refunds Due to Weather: Should we need to reschedule because of the weather and can’t find a suitable alternative date, a refund will be provided. This refund deducts any costs we can’t recover, like certain non-refundable fees for shooting locations.
Recommendation: To maneuver around Japan’s unpredictable weather, schedule your photo shoot earlier in your visit. It offers flexibility for any needed changes.
Punctuality ensures a smooth photo session, maximizing the time dedicated to capturing your special moments. Here’s what to know if things don’t go as planned:
Arrival Time: We recommend arriving a bit early for your session. It’s a great chance to familiarize yourself with the ambiance, maybe even enjoy a coffee nearby. This ensures you’re relaxed and ready for your session.
Late Arrival Consequences:
Communication is Key: If you anticipate being late, please inform us at your earliest convenience. We’ll do our best to find a reasonable solution.
Remember, arriving early allows for a relaxed environment and ensures we capture the best moments without a rush.
Your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer.
KoKoRoGraphy will not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by your country.
There are some countries where we will not be able to ship any items to. If your photo shooting package is inclusive of photo album and we cannot ship it to your country, we will deduct the album price from the package rate.
KoKoRoGraphy and the registered photographers will use its best endeavors in the performance of the Agreement. No warranty or fitness for the purpose is expressed or implied. The customer acknowledges that should mechanic failure, theft, accident or other circumstances, beyond KoKoRoGraphy and the registered photographers’ reasonable control, occur at any time preventing KoKoRoGraphy and the registered photographers’ fulfillment of the terms of this Agreement any resulting liability will be limited to a refund of the amount that has been paid.
KoKoRoGraphy reserves the right with or without notice to the user at any time to change, modify or discontinue any service or a portion or attribute thereof, or the offering of any information, good, content, product or service. KoKoRoGraphy shall have no liability to any user or any third party should KoKoRoGraphy modify or discontinue service.