FAQ
Q: How far in advance do I need to book?
A: Soonest possible once you know your travel plan! Please do not hesitate to contact us even for a last minute photoshoot. We will do our best to make things happen for you!
Q: Can we choose our photographer?
A: Yes, you can CHOOSE!! There are many enthusiastic photographers working with us. Have a look here and pick your favorite photographer. Alternatively, we are happy to recommend a photographer based on your style! Share some of your favorite photos with us and we will recommend the right photographer for you.
Q: Can I see the photographer’s portfolio before I book?
A: Of course! Take a look at our photographer’s page. Each photographer offers unique photography style.
Q: How do I make the booking?
A: It’s easy. Just contact us to share some details and we’ll get back to you within 48 hours. You can also take a look at How it woks for more details.
Q: Can we meet the photographer before our photo shoot day?
A: For vacation photo, you will meet the photographer on the day of the photo shoot at the shooting location. Until then, our KoKoRoGraphy concierge will help you prepare your fun vacation photo!
Q: Can we communicate in English during our photo shoot?
A: Yes, many of our photographers speak basic English. In case the photographer doesn’t speak English, we will provide a translator.
Q: Can we reschedule our photo shoot?
A: Sure. Let us know your alternative date via email or phone and we’ll check your photographer’s availability.
More than 72 hours before the scheduled photoshoot – no charge
Less than 72 hours before the scheduled photoshoot -20% surcharge
Q: Can we cancel our photo shoot?
A: Yes, you can. We understand that your trip schedule can change.
More than 72 hours before the scheduled photoshoot – 90% refund
Less than 72 hours before the scheduled photoshoot – no refund
Q: How can we reschedule/cancel our photo shoot?
A: Please contact us as soon as possible via email. Once rescheduling/cancellation is officially confirmed, confirmation email will be sent to you shortly.
Q: Can we change our schedule in case of rain on the day of our shoot?
A: In many cases, shoot will be still on even with the rain. There is something so beautiful about a photo in the rain, thus we will make adjustment to capture a perfect rainy photography. If you would like to reschedule to another day, please let us know at least 1 day prior to your photoshoot. We’ll check your photographer’s availability. If replacement shoot cannot be scheduled, we will refund the full amount after subtracting processing fee.
Q: How do we get in touch with the photographer?
A: 2 days prior to your photo shoot, KoKoRoGraphy will create a group chat using LINE or WhatsAPp including the photographer. You will be able to communicate with him/her there for smooth communication on the day of the photo shoot!
Q: Is there anything we should prepare on the day?
A: Nothing particular, just show up to the specified meeting point and you are all set to start the fun photo shoot!
Q: How do we meet the photographer on the day of the photo shoot?
A: Once the booking is confirmed, the photographer will pick a specific location to meet. In case you need to contact the photographer, please contact via the group chat that was created.
Q: Do we need to pay for anything on the day of photoshoot?
A: Please be prepared to pay any expense incurred during shoot such as train, taxi, entrance fee, etc at shooting spots.
Q: How many photos are included for a vacation photo shoot?
A: It will depend on which package you choose.
30 minutes photo session – 15 photos
1 hour photo session – 30 photos
2 hour photo session – 60 photos
4 hour photo session – 120 photos
Photographers will be taking more photos but he/she will select the best shots for you. If you have a shot that you definitely want, let us know!
Q: Can we rent a Kimono for the photo shoot?
A: Yes, KoKoRoGraphy can assist you in arranging rental kimono. Please take a look at our blog on different types of kimono. Although it depends on the rental shops, rental casual kimono is around JPY6,000 for a couple.
Q: Can we bring our own dress/outfits from other studio or shop?
A: Yes of course. Please let us know in advance. That being said, we do not recommend wearing wedding dress with vacation photo. This is because with vacation photo, there is no assistant crew to help you with the dress during the photo shoot. As long as the dress is simple, we are ok!
Q: Can you arrange for hair and make-up?
A: Sure! We can arrange:
- Make-up artist coming to your hotel (starting from US100)
- Make-up at local salon (US$40-70 depending on the salon)
- Make-up artist escorting throughout the photoshoot (around US$200)
Q: What is the difference between vacation photo and pre-wedding photo?
A: Vacation photo is a casual photoshoot for those who wants to capture their vacation in Japan, whether it is a single traveler, couple, family, or friends.
On the other hand, if you would like to have one and only portfolio tailored just for you with escorted stylist and transportation, pre-wedding photo might be a good fit. Great way to document your engagement days or for a very special wedding anniversary.
Q: How long do we have to wait until we see our photos?
A: You’ll receive an online gallery within 5 business days for you to download.
Q: What kind of data do we receive?
A: The final data format will be JPEG. The data will be captured as RAW format and will be transformed to JPEG format after the editing work by your photographer.
Q: How do we receive our photos?
A: The photographer will upload your photos via personalized online gallery. Online gallery will allow you to view, share on social media sites, and download in different sizes (original high resolution to low resolution for smart phones).
Q: Will you share our photos online or in public without our permission?
A: No. Whether you want to share your photos online or not is absolutely up to you. Written consent should be submitted to us as a permission to load your photos online.
Q: Is there any additional charge for holiday or weekend for the vacation photo?
A: No. Our rate for vacation photo is same regardless of holiday and weekend. We do recommend weekday photoshoot to avoid the crowd though!
Q: Can we book KoKoRoGraphy service for a commercial use?
A: Please contact us with your detail of your plan. Then, we will send you more information to discuss further.
Q: Is advance deposit required?
A: Yes, advance deposit is required to secure your booking. We will issue an email invoice and the link in the email invoice will take you to the secured platform for a credit card payment.
Q: Can I use credit card?
A: Yes, we accept credit card payment.
Q: Cash payment is acceptable?
A: Yes, you can make payment via wire transfer.
Pre-Wedding Photo
Q: How far in advance do I need to book?
A: Pre-wedding photoshoot require lots of planning, therefore, we recommend booking as early as possible, especially during cherry blossom and autumn season. However, we will do our best to make things happen for you if you have a last minute booking.
Q: Can I see the photographer’s portfolio before I book?
A: Of Course! Take a look at our photographer’s page as they all offer unique photography style.
Q: Can we choose our photographer?
A: Yes, you can CHOOSE!! There are many enthusiastic photographers working with us. You can see their portfolios and decide whom you want your photos taken by. Alternatively, we are happy to give you recommendation based on your preferred style of photography 🙂
Q: Can we meet the photographer before our photoshoot day?
A: Pre-meeting before the photo shoot may be arranged depending on the photographer. Additionally, our KoKoRoGraphy concierge will be ready to help you prepare for your special photo shoot.
Q: Can we communicate in English during our photoshoot?
A: Yes, we will make sure one of the camera crews (photographer/assistant/make-up artist) speak English. In case of no English speaker on the team, we can provide a translator.
Q: Can we reschedule our photoshoot?
A: Yes, you can. If you need to reschedule, please let us know your alternative day via email or phone and we’ll check your photographer’s availability. Photographers have their own rescheduling policy, thus please check with KoKoRoGraphy in advance for your specific photographer.
Q: Can we cancel our photoshoot?
A: Yes, you can. We understand that your schedule can change.
| More than 60 days before photoshoot | 100% | Refund |
| 59 days – 30 days before photoshoot | 50% | Refund |
| Less than 29 days before photoshoot | 0% | No Refund |
Q: How can we cancel our photo shoot?
A: Please contact us as soon as possible via email or phone. Once cancelation is officially confirmed, confirmation email will be sent to you shortly.
Q: Can we change our schedule in case of rain on the day of our shoot?
A:In many cases, we’ll pursue your photoshoot regardless of the weather. There is something so beautiful about a photo in the rain thus we will make adjustment to capture a perfect rainy wedding photography! In the case of extreme weather condition such as thunderstorm or heavy rain is expected, please let us know your decision at least 3 days prior to your photoshoot. We’ll check your photographer’s availability to reschedule. If replacement shoot cannot be scheduled, we will refund the full amount after subtracting processing fee. Please note that some fees may not be recovered such as rental car cost.
Q: What if it rained for continuous days?
A: If rain continued many days and you run out of days in your schedule, we will give a full refund. Please take note that our customer support and photographers will do our best to arrange photo shoot, which minimize the exposure to the rain.
Q: How many locations can we go for our 1-day photo-shoot?
A: Each photographers offer various packages for pre-wedding photo. Please check the various packages offered by our photographers.
Q: Is there anything we should prepare on the day?
A: Please bring your own shirt/suits/shoes/dress if you are not renting.
Q: How do we meet on the day of the photo shoot?
A: For pre-wedding photo, we will pick you up at your hotel or meet at the photographer’s studio. In case you need to contact the camera crew, please contact using the group chat or the number printed on the final booking confirmation (Photo crews are reachable via LINE or whatsapp).
Q: How long does the pre-wedding photo shoot take?
A: It will depend on the photographer and the package you select as each photographer offers various pre-wedding packages.
Q: Who will attend our photo shoot?
A: It depends on your project. Normally, there will be a photographer and a make-up artist. Coordinator will attend if necessary.
Q: How many photos are included for a typical pre-wedding photo shoot?
A:It will depend on the photographer and the package you select as each photographer offers various pre-wedding packages. That said, you will receive around 200 photos.
Q: I would like to do my own make up.
A: Sure!
Q: Can we bring our own accessories or jewelries?
A: Yes, you can!
Q: Can we rent a Kimono?
A: Yes, we can arrange kimono rental for your photoshoot. Some photographers include plans with rental kimono included. For the plans that do not include kimono rental, KoKoRoGraphy will arrange kimono rental for you. Please specify your preference when you make the booking. Additionally, please check our blog for different types of kimono.
Q: Can we bring our own dress/outfits from other studio or shop?
A: Yes of course. Please let us know in advance.
Q: How many dresses do you have?
A: It depends on the package you select.
Q: Can we request specific hair style and makeup?
A: Sure! We will have you fill out a pre-shooting consultation form which will include images for your preferred hair style and makeup.
Q: Do you offer photo album?
A: Yes, some photographers offer unique album. Additionally, various collections of photo albums are offered by KoKoRoGraphy. Please contact concierge for more details.
Q: How long will our photos and album be available after our pre-wedding photo shoot?
A: Photos will be available within 30 days. As for the photo album, it will take 3-4 months in average. Photographer will work on photo editing, layout, and design.
Q: How do we select final photos for our wedding album?
A: It’s up to you. You can select yourself or the photographer can choose for you. In this case, the photographer will confirm his/her selection with you before printing.
Q: Do you edit photos?
A: Yes, all photographers offer basic editing services (brightness and color balance) for all photos. For more details including special retouch, please check photographers’ policies.
Q: How do we receive our photos/albums?
A: For the photos, you will receive them via online gallery. Using the online gallery, you will be able to download in many sizes and also share it with your family and friends! For hard copy album, it will be delivered to your preferred address.
Q: Can we get soft copies first before receiving photo albums?
A: Of course! While photo albums are being made, soft copies will be available online for you to view in 30 days after the shoot depending on your choice of package.
Q: Will you share our photos online or in public without our permission?
A: No. Whether you want to share your photos online or not is absolutely up to you. Written consent should be submitted to us as a permission to load your photos online.
Q: Is there any additional charge for holiday or weekend?
A: Photographer rates are based on weekday/holiday/weekend photo shoot. To avoid as much crowd as possible, we highly recommend shooting during the weekday.
Q: Is there any hidden cost?
A: We understand your concern. We are aware of hidden cost issues in pre-wedding photo industry. As stated in “our philosophy”, we will be transparent with our rates. All costs will be clearly stated prior to booking. However, additional costs such as entrance fee, parking cost may incur on the photo shooting day. Such estimated amount will be discussed during planning stage.
Q: Can we book KoKoRoGraphy service for a commercial use?
A: Please contact us with your detail of your plan. Then we will send you more information to discuss further.
Q: Is payment required before the photoshoot?
A: Yes, advance 50% deposit is required to secure your booking. Once you are comfortable with all the arrangement, we will issue an email invoice and the link in the email invoice will take you to the secured platform for a credit card payment. The remaining 50% will be paid after the photo shoot.
Q: Can I use credit card?
A: Yes, we accept credit card payment.
Q: Cash payment is acceptable?
A: Yes, you can make payment via wire transfer.